At koin99, your privacy and data security are our top priorities. Learn how we collect, use, protect, and manage your personal information.
Effective Date: January 1, 2026koin99 is committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform at https://koin99.cam. By creating an account or using koin99 services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our services.
koin99 ("we," "us," or "our") operates an online gaming platform serving Indonesian players aged 21 and above. We recognize that you trust us with sensitive personal and financial information, and we take this responsibility seriously. This Privacy Policy governs the collection, processing, storage, and protection of personal data provided by users ("you" or "Players") when accessing or using koin99 services.
This policy applies to all information collected through our website, mobile applications, customer support channels, and any other services provided by koin99. It also describes your privacy rights and how the law protects you. Please read this Privacy Policy carefully alongside our Terms & Conditions to understand our data practices fully.
Data Controller: For the purposes of applicable data protection laws, koin99 is the data controller responsible for your personal information. Our contact details are provided at the end of this policy.
When you register an account with koin99, we collect the following personal information directly from you:
When you use koin99 services, we automatically collect certain technical and usage information:
We may receive information about you from third-party sources including payment processors (for transaction verification), identity verification services (to confirm your KYC documents), and fraud prevention providers (to detect suspicious account activity). This information is used solely to verify your identity, prevent fraud, and comply with legal obligations.
koin99 uses your personal information for the following purposes, each grounded in a lawful basis under applicable data protection laws:
Legal Basis: Performance of contract (providing services you requested when registering).
Legal Basis: Legal obligation (compliance with Indonesian and international gaming regulations).
Legal Basis: Legitimate interest (protecting our business and other players from fraud and abuse).
Legal Basis: Performance of contract and legitimate interest (maintaining high-quality customer service).
Legal Basis: Consent (you can opt out of marketing communications at any time through your account settings or by contacting support).
Legal Basis: Legitimate interest (continuously improving our services).
koin99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality agreements:
All third-party service providers are carefully vetted, bound by strict data processing agreements, and required to implement appropriate security measures. They may only use your data to perform services on our behalf and are prohibited from using it for their own purposes.
We may disclose your personal information to government agencies, law enforcement, or regulatory bodies when required by law, including compliance with court orders, subpoenas, or anti-money laundering investigations. We will only share the minimum information necessary to fulfill the legal requirement.
In the event koin99 undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
koin99 implements industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
While we implement robust security measures, you also play a crucial role in protecting your account. We recommend: using a strong, unique password; enabling two-factor authentication; never sharing your login credentials; logging out after each session on shared devices; and immediately notifying us if you suspect unauthorized account access.
koin99 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
After the applicable retention period expires, we securely delete or anonymize your personal data in accordance with data protection standards. Anonymized data (stripped of all personally identifiable information) may be retained indefinitely for statistical analysis and business intelligence purposes.
Under applicable data protection laws, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information koin99 holds about you. Log into your account and navigate to "Account Settings" → "Data Download" to generate a comprehensive report of your data, or contact our support team for assistance.
If your personal information is inaccurate or incomplete, you can update it directly through your account settings or request corrections by contacting customer support. We will update your information within 5 business days.
You may request deletion of your personal data under certain circumstances. However, we may be required to retain certain information to comply with legal obligations (e.g., transaction records for tax purposes) or to establish, exercise, or defend legal claims. Requests for data deletion must be submitted via email to [email protected] with subject line "Data Deletion Request."
You have the right to request restriction of processing your personal data in specific situations, such as when you contest the accuracy of your data or object to processing. During the restriction period, we will store your data but not actively process it.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format (JSON or CSV) and transmit it to another service provider. Use the "Data Download" feature in your account settings to export your information.
You may object to processing of your personal data for direct marketing purposes at any time by adjusting your communication preferences in account settings or clicking "unsubscribe" in any marketing email. You may also object to processing based on legitimate interests by contacting us with specific reasons related to your particular situation.
Where we rely on your consent to process personal data (e.g., for marketing communications), you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, contact koin99 customer support via email at [email protected] or through live chat. We will respond to your request within 30 days. You will not be charged a fee unless your request is clearly unfounded, repetitive, or excessive. We may request identity verification to prevent unauthorized disclosure of personal information.
koin99 primarily serves Indonesian players and stores data on servers located within secure data centers. However, some of our service providers and game providers operate internationally, which may result in your personal information being transferred to, stored, or processed in countries outside Indonesia.
When we transfer your data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by data protection authorities, binding corporate rules, or other legally recognized transfer mechanisms. These safeguards ensure your data receives a similar level of protection as within Indonesia.
koin99 services are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user is underage, we will immediately suspend the account, void all transactions, and delete all associated personal data without prior notice.
If you are a parent or guardian and believe your child has provided personal information to koin99, please contact us immediately at [email protected]. We take underage gambling prevention seriously and will take prompt action to remove the information from our systems.
koin99 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email to your registered address and through prominent in-account notifications at least 30 days before taking effect.
The "Effective Date" at the top of this policy indicates the most recent revision. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of koin99 services after policy updates constitutes acceptance of the revised terms.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact koin99 through the following channels:
For formal data protection inquiries or to exercise your privacy rights, please include "Privacy Request" in the subject line of your email to ensure priority handling. Our dedicated data protection team will respond within 30 days as required by applicable law.
All data transmission uses 256-bit SSL encryption. Sensitive information is encrypted at rest with AES-256. Your passwords are hashed using bcrypt with salt—we never store plain-text passwords.
Only authorized personnel with legitimate business needs can access personal data. All access is logged and audited. Employees sign confidentiality agreements and receive annual data protection training.
koin99 will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to provide services, ensure security, and comply with legal obligations.
All third-party processors (payment gateways, game providers, KYC services) are carefully vetted, contractually bound to protect your data, and regularly audited for compliance with security standards.
You can access, download, or delete your data at any time. We provide clear explanations of what data we collect, why we collect it, and how long we retain it. No hidden practices or fine print.
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours via email and in-account notification, explaining what happened and what steps we're taking to resolve it.
Our customer support team is available 24/7 to address any privacy concerns or data protection questions. Your privacy is our priority.